Artificial Lawn Discounters Return Policies

Terms

• For same day shipping we accept Visa, Mastercard and Discover or prearranged direct debit of your bank account. All other forms of payment will held until funds are received and approved.

Shipping

• Please note rolls are 15' wide, in lengths 50’ or 100’ long and can weigh 350 to 1,000 pounds. All deliveries are to curbside and you are responsible to help driver off-load.
• ALD will cut 15’ wide rolls to specific length size in 1’ (one) widths add $35.00 cut charge charge /per cut..
• Unopened or uninstalled Standard Wholesale sales may be returned in its original packaging with buyer responsible for the return shipping costs and a 25% restocking fee.
• If desired standard rolls are not in stock, we will notify customer immediately. If item may be substituted we will require customer approval.
• All pictures are product representation - turf color may be slightly different.
• Turf Specifications are standard, but “color” may vary slightly because of material availability or manufacturing tolerances.
• Prices are firm for 30 days of order placement.
• ALD may issue a credit or replace any damaged standard turf products.
• Buyer agrees that ALD liability is limited only to the portion of the product that is deemed damaged by ALD.
• Claims for damages on packaging material or product backing that do not affect Synthetic Grass product performance or grass appearance shall not be accepted.
• In no event shall ALD be liable, whether in contract or in tort (including negligence) or under any other legal theory (including strict liability), for the loss of goodwill, profits or revenues, personal injury, loss of use or similar economic loss, or for indirect, special, incidental, consequential, punitive or similar damages arising out of or in connection with the use, defect, condition, possession, performance, maintenance, non-delivery or late delivery of the products. In no event shall ALD aggregate liability exceed the sum of the amounts actually paid by Buyer for turf products. ALD also disclaims any implied warranties in fact or by law or otherwise, including without limitation, any implied conditions or warranties as to merchantability or fitness for a particular purpose.
• Any claims by Buyer for defects or nonconformance must be reported to ALD in writing along with pictures and written explanation within 7 days of the first original delivery attempt. Buyer agrees to settle any dispute or claims directly with ALD in strict accordance with the terms and conditions on this Policies page.

Shipping Policies

• ALD only ships to the continental 48 states only. No shipping available to Hawaii, Canada, or Alaska.
• ALD arranges shipping via separate shipping carriers; we receive a freight quote on each shipment by weight. ALD will replace damaged goods and is responsible for products damaged in transit.
• Due to 15' length of the goods, buyer is responsible to help unloading at curbside, from the shipping carrier truck.
• Any shipping claims must be made immediately with ALD – customer must send photos of damage within 10 days.
• All rolls ship same business day.
• ALD makes its best effort to dispatch goods urgently all times and dates given are best estimates.